What is the return policy?
We do accept returns. To be eligible, the item must be returned in the same condition and packaging as it was received. Please note that return shipping costs are the responsibility of the buyer. The time it takes for your return to reach us will depend on the postal service you choose.
What are the international taxes and customs duties that I have to pay?
We are not responsible for any duties or taxes imposed by the destination country. However, the vast majority of our packages are delivered without any customs charges — and that’s really the beauty of buying cigarettes online! Even in the rare cases where customs does request a duty payment, our prices are so competitive that your cigarettes will still work out significantly cheaper than buying locally.
How do I make changes to an order l’ve already placed?
As long as your order has not yet been shipped, you can make changes — including updating your delivery address or adding items. Simply email us at support@redandmint.com and we’ll take care of it
Do you sell genuine cigarettes? Where are they produced?
Yes — all products we sell are 100% original and sourced from official distributors of the world’s leading tobacco brands. We have been in business since 2016 — nearly 10 years — and our reputation for authenticity is something we take very seriously.
Please note that cigarettes manufactured in different countries may vary slightly in taste and pack design. This is completely normal and does not affect the quality of the product.
Why are your prices so low?
We source directly from countries where tobacco prices are significantly lower due to local tax structures and cost of living. By buying from wholesalers and shipping directly to you, we cut out the middlemen and pass the savings on.
Having operated since 2016 — nearly 10 years — we have built strong, long-standing relationships with suppliers around the world, which means better prices for our customers.
How is your after-sales service?
Our after-sales service is handled 24/7. If any issue is caused by our side, we guarantee a full refund without requiring a return, so every customer can shop with confidence.
Where are you located?
Our inventory is stored in U.S. duty-free warehouse zones, where every order is packed and dispatched directly by our experienced fulfillment team.
What shipping carriers do you use?
Every order is shipped via FedEx or USPS with priority processing for fast, reliable nationwide delivery
How long will it take to get my order?
It depends on which region you are in. Typically, we pack and ship the next day, and delivery will take 3-5 days to reach you.
Do you support PayPal payments?
We now accept PayPal, credit cards, and Apple Pay, with more options coming soon to make your checkout even smoother and more secure.