This Privacy Policy explains what information Red & Mint collects when you visit redandmint.com or place an order, why we collect it, and the choices you have.
Information we collect
When you place an order or contact us we collect the details you provide: your name, email address, shipping address, phone number where supplied, order contents and any messages you send our support team. Payment card details are entered directly with our payment processor and are not stored on this website.
We also collect limited technical information automatically, such as your IP address, browser type, device type, pages viewed and referring link. This is used to keep the store secure, prevent fraud and understand which pages are useful.
How we use your information
We use your information to process and deliver orders, send order and shipping confirmations, respond to enquiries, handle returns and warranty requests, prevent fraudulent or prohibited transactions, and meet our legal and tax obligations. With your consent, we may also send occasional product updates; you can unsubscribe at any time using the link in any email.
Cookies
This site uses cookies and similar storage to keep items in your cart, remember your session and preferences, and measure aggregate traffic. Cart and checkout cookies are required for the store to function. You can clear or block cookies in your browser settings, though blocking required cookies will prevent checkout from working.
Sharing with service providers
We share only the information needed to fulfil your order. This includes payment processors for payment authorisation, shipping carriers for delivery and tracking, email providers for transactional messages, and hosting and analytics providers that operate this website. We do not sell your personal information.
Data retention
Order records are retained for as long as required for accounting, tax and dispute resolution purposes. Support messages are kept only as long as needed to resolve your request. You may ask us to delete information that we are not legally required to keep.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete the personal information we hold about you, and to object to certain processing. To make a request, contact us through our contact page and include the email address used for your order. We may need to verify your identity before acting on a request.
Children
This store is intended for adults of legal smoking age in their jurisdiction. We do not knowingly collect information from minors. If you believe a minor has provided information to us, please contact us and we will remove it.
Security
The site is served over HTTPS and checkout is encrypted. Access to order information is limited to staff and providers who need it to fulfil your order. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy to reflect changes in our practices or the law. The revised version will be posted on this page with a new effective date.
Contact
Questions about this policy or your data can be sent through our contact page.